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Understanding Value: The IT Service Perspective.

One of the greatest economic breakthroughs in history was this: the realization that value is imputed, not intrinsic. This stems from a debate that has gone on for as long as scholars have studied the concepts of trade and production: Does an economic good have value in-and-of-itself, or is value purely based on perception? Put … Continue reading

OneNote: Revolutionize Your Knowledge Base.

Before I entered the glamorous world of IT administration, I served for 6 years in the US Air Force as a meteorologist. (It was a great opportunity to channel my inner Al Roker.) After I became a Non-commissioned officer in year 4, I was placed in charge of the weather knowledge repository for my duty … Continue reading

Getting the Most Out of Monitoring: Reactive vs. Proactive.

Picture this: It’s a day like any other while running your own large business when suddenly the servers hosting vital processes and customer databases cannot be reached. Uh oh! The phone lines explode with angry clients as they lose thousands of dollars per minute to your critical IT issue. This is a red alert! It … Continue reading

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