DRIVE Car Garbage Bin: Clean Up Your Image.

As a Desktop Support Analyst servicing clients across the Dallas metroplex – a large area, indeed – I do a lot of driving throughout the week. This is rarely at my leisure; time is usually of the essence, and I need to get to my next destination ASAP. Anyone other than a neat freak who…

Speaking Your Customer’s Language.

Back when I was a wee lad serving in the US Air Force as a meteorologist, a common part of my job was delivering Flight Weather Briefings to pilots – letting them know what to expect weather-wise on their planned flight path. It was easy enough: look at the flight path, use weather tools and…

Fix: Files Missing in Shared Drive.

I received this problem from a remote user running Windows 10 the other day: “Help! I can access my department shared drive, but not all of the folders are showing up!” I logged into her PC via Bomgar and took a look. Just as she said, her department’s shared drive was accessible but only showing…