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Tips
4 Crucial Tips for Client Communication in a Crisis.
Picture this: You’re a business owner whose livelihood is dependent on a particular important server – and you wake up one day to find that it conked out overnight. You’re losing thousands of dollars for every minute the server is down. Code red! Who you gonna call? The trusty IT support technician, of course. You … Continue reading
The Top 5 E-mail Retention Best Practices.
What do baseball cards and egg salad have in common? Answer: E-mail. Making sense? No? Don’t worry, we’ll get there. Those who collected baseball cards as children often have stories about the cards they threw out which were years later discovered to be worth thousands. If only they’d held onto that precious rookie card, back … Continue reading
5 On-The-Job Tips for IT Support Professionals.
Do you want to be the best in your field? Of course you do! The IT Support field is dynamic, challenging, and incredibly satisfying. But to be the best, you need more than just technical knowledge; you need to be a problem-solver. You need to be someone who can help clients overcome obstacles and identify … Continue reading
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