The Sting: Recognizing a Phishing Attempt.

I was going about my business the other day when I received an e-mail from DocuSign, the electronic document signature service frequently used by modern business for things like procurement orders. I won’t post the actual message I received in the interest of client privacy, but it was somewhat similar to this other DocuSign scam…

That Ticking Clock: Managing Your Time.

Time is the most valuable resource of all. It’s scarce, limited, and constantly running away from us. Anyone who has ever worked in a fast-paced, task-oriented environment knows this all too well. Some thrive under the pressure. Some crack like the shell of a clam under the onslaught of a devious sea otter. The key…

Speaking Your Customer’s Language.

Back when I was a wee lad serving in the US Air Force as a meteorologist, a common part of my job was delivering Flight Weather Briefings to pilots – letting them know what to expect weather-wise on their planned flight path. It was easy enough: look at the flight path, use weather tools and…