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Tips

This category contains 17 posts

5 Tips to Improve New User Onboarding.

New user onboarding; for many IT professionals, such a rote task that it almost doesn’t seem worth discussing. New hire, new user, new computer, new account, blah blah blah… It’s as if we’re discussing proposed improvements to the peanut butter and jelly sandwich. How much more could there possibly be? The answer is, of course, … Continue reading

3 Tips for IT Pros to Stick the Landing.

“Sticking the landing” is a gymnastics term referring to not moving the feet after landing from mid-air. Any movement of the feet outside a very few predefined movements will result in lost points; which, in a gathering of the best-of-the-best like the Olympics, is often the difference between going home with a medal and going … Continue reading

4 Crucial Tips for Client Communication in a Crisis.

Picture this: You’re a business owner whose livelihood is dependent on a particular important server – and you wake up one day to find that it conked out overnight. You’re losing thousands of dollars for every minute the server is down. Code red! Who you gonna call? The trusty IT support technician, of course. You … Continue reading

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Austin Thomé

Austin Thomé

Writer, enthusiastic IT Professional, expert coffee drinker, and website proprietor.

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