This tag is associated with 2 posts

The Vital Alliance: Business and IT.

Many IT professionals don’t understand business. They can regale you with high-level techie babble every which way ’til Tuesday, but they couldn’t begin to tell you how any of it actually provides value to a customer or helps them accomplish their mission. If pure techie die-hards are allowed to run amok, there’s a strong chance … Continue reading

How to use Global/Parent Tickets Effectively.

Every IT professional knows the scenario: a site goes down or network device fails, and you pick up an inordinate number of tickets for connection failures. What a pain! The inefficient or uninformed IT professional will begin slogging away on each ticket individually. Does this work? Sure. But it’s a huge waste of time and … Continue reading

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Austin Thomé

Austin Thomé

Writer, enthusiastic IT Professional, expert coffee drinker, and website proprietor.

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