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Communication

This tag is associated with 3 posts

Phishing and the Human Factor.

Phishing remains, despite widespread knowledge and precaution, one of the most prolific and successful of all crooked methods used to gain access to your accounts and/or sensitive data. While many know the risks, far fewer seem to comprehend just how at-risk their organization is from the co-opting of users via phishing scams. Why exactly is … Continue reading

4 Crucial Tips for Client Communication in a Crisis.

Picture this: You’re a business owner whose livelihood is dependent on a particular important server – and you wake up one day to find that it conked out overnight. You’re losing thousands of dollars for every minute the server is down. Code red! Who you gonna call? The trusty IT support technician, of course. You … Continue reading

Speaking Your Customer’s Language.

Back when I was a wee lad serving in the US Air Force as a meteorologist, a common part of my job was delivering Flight Weather Briefings to pilots – letting them know what to expect weather-wise on their planned flight path. It was easy enough: look at the flight path, use weather tools and … Continue reading

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Austin Thomé

Austin Thomé

Writer, enthusiastic IT Professional, expert coffee drinker, and website proprietor.

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