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4 Crucial Tips for Client Communication in a Crisis.
Picture this: You’re a business owner whose livelihood is dependent on a particular important server – and you wake up one day to find that it conked out overnight. You’re losing thousands of dollars for every minute the server is down. Code red! Who you gonna call? The trusty IT support technician, of course. You … Continue reading
That Ticking Clock: Managing Your Time.
Time is the most valuable resource of all. It’s scarce, limited, and constantly running away from us. Anyone who has ever worked in a fast-paced, task-oriented environment knows this all too well. Some thrive under the pressure. Some crack like the shell of a clam under the onslaught of a devious sea otter. The key … Continue reading
Speaking Your Customer’s Language.
Back when I was a wee lad serving in the US Air Force as a meteorologist, a common part of my job was delivering Flight Weather Briefings to pilots – letting them know what to expect weather-wise on their planned flight path. It was easy enough: look at the flight path, use weather tools and … Continue reading
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