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IT Support

This tag is associated with 5 posts

4 More Thoughts of Highly Secure Users.

One of my more popular recent posts was on “The 4 Thoughts of Highly Secure Users”, in which I discuss four aspects of a typical user who has the right mindset in terms of cybersecurity and infosec. Guess what? It’s time for round two. Prepare yourselves for four more thoughts of users who are ready … Continue reading

4 Crucial Tips for Client Communication in a Crisis.

Picture this: You’re a business owner whose livelihood is dependent on a particular important server – and you wake up one day to find that it conked out overnight. You’re losing thousands of dollars for every minute the server is down. Code red! Who you gonna call? The trusty IT support technician, of course. You … Continue reading

The Vital Alliance: Business and IT.

Many IT professionals don’t understand business. They can regale you with high-level techie babble every which way ’til Tuesday, but they couldn’t begin to tell you how any of it actually provides value to a customer or helps them accomplish their mission. If pure techie die-hards are allowed to run amok, there’s a strong chance … Continue reading

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Austin Thomé

Austin Thomé

Writer, enthusiastic IT Professional, expert coffee drinker, and website proprietor.

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