Picture this: You’re a business owner whose livelihood is dependent on a particular important server – and you wake up one day to find that it conked out overnight. You’re losing thousands of dollars for every minute the server is down. Code red! Who you gonna call? The trusty IT support technician, of course. You … Continue reading
Many IT professionals don’t understand business. They can regale you with high-level techie babble every which way ’til Tuesday, but they couldn’t begin to tell you how any of it actually provides value to a customer or helps them accomplish their mission. If pure techie die-hards are allowed to run amok, there’s a strong chance … Continue reading
I was called by a user regarding a “Browse for Folder” prompt, similar to the one shown below: The issue was this: They were trying to navigate to a network drive on the above prompt within an enterprise application, yet it wasn’t appearing in the Browse for Folder window. Neither restarting the application nor … Continue reading
