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Practical Advice for Everyday IT Work
ITIL
Understanding Value: The IT Service Perspective.
One of the greatest economic breakthroughs in history was this: the realization that value is imputed, not intrinsic. This stems from a debate that has gone on for as long as scholars have studied the concepts of trade and production: Does an economic good have value in-and-of-itself, or is value purely based on perception? Put … Continue reading
3 Tips for Passing Your ITIL Foundation Exam.
I recently took the ITIL Foundation exam. At first, it seemed extraordinarily difficult; this is because the ITIL exam is centered entirely around conceptual matters, as opposed to hard knowledge like what cord goes where. For some IT professionals, it requires a dusting-off of the ol’ critical thinking skills. Continue reading
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