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Tips
5 Tips to Improve New User Onboarding.
New user onboarding; for many IT professionals, such a rote task that it almost doesn’t seem worth discussing. New hire, new user, new computer, new account, blah blah blah… It’s as if we’re discussing proposed improvements to the peanut butter and jelly sandwich. How much more could there possibly be? The answer is, of course, … Continue reading
4 Crucial Tips for Client Communication in a Crisis.
Picture this: You’re a business owner whose livelihood is dependent on a particular important server – and you wake up one day to find that it conked out overnight. You’re losing thousands of dollars for every minute the server is down. Code red! Who you gonna call? The trusty IT support technician, of course. You … Continue reading
The Top 5 E-mail Retention Best Practices.
What do baseball cards and egg salad have in common? Answer: E-mail. Making sense? No? Don’t worry, we’ll get there. Those who collected baseball cards as children often have stories about the cards they threw out which were years later discovered to be worth thousands. If only they’d held onto that precious rookie card, back … Continue reading
