This tag is associated with 16 posts

3 Tips to Protect Against E-mail Spoofing.

I’ve seen a major uptick lately in e-mail spoofing attempts among my clients – mostly in which only the name is spoofed and not the actual e-mail address (example: from “Bill Gates” while sent from SillyPickelz@us34.net), but also some solid full spoofing attempts (in which both the name and e-mail look entirely legitimate to the … Continue reading

5 Tips to Improve New User Onboarding.

New user onboarding; for many IT professionals, such a rote task that it almost doesn’t seem worth discussing. New hire, new user, new computer, new account, blah blah blah… It’s as if we’re discussing proposed improvements to the peanut butter and jelly sandwich. How much more could there possibly be? The answer is, of course, … Continue reading

4 Crucial Tips for Client Communication in a Crisis.

Picture this: You’re a business owner whose livelihood is dependent on a particular important server – and you wake up one day to find that it conked out overnight. You’re losing thousands of dollars for every minute the server is down. Code red! Who you gonna call? The trusty IT support technician, of course. You … Continue reading

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About the Editor

Austin Thomé

Austin Thomé

Writer, enthusiastic IT Professional, expert coffee drinker, and website proprietor.

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